Six Sigma Approach

In today’s highly competitive business environment the company leadership faces a number of challenges.

First and foremost challenge is to satisfy customers, that is the main reason for the company to be in the business, such as Delighting customers, reducing costs, technology advances, responding quickly, flexibility, retaining people, growing overseas markets.

As the expectations of customers increase the companies have to use the latest available technology to meet the demands quicker in lesser price and meeting the specific needs of individual customers. To meet the challenges companies need dedicated employees retaining the best employees is a challenge for the companies.

Six Sigma Approach:

Six Sigma approach is based on project improvement approach, projects are selected based on organizational strategy, these projects are customer profit focused. A team, works on the selected projects and resolves the issue, the financial benefits from the project are calculated there is a reward and recognition system to motivate.

Six Sigma has three different meanings:

  1. As a Statistical tool, it focuses on maintaining 3.4 defects per million opportunities
  2. As a Process, it focuses on DMAIC approach for improvement. DMAIC means Define, Measure, Analyze, Improve and Control.
  3. As a Philosophy, Six Sigma means that defects are costly and can be eliminated it aims to deliver the product with the service in most efficient and effective way.

DMAIC means Define, Measure, Analyze, Improve and Control. This approach is used to achieve the higher level of performance.

DMADV means Define, Measure, Analyze, Design and Verify. This approach is to Design new process with (DFSS)

There are two improvement processes in Six Sigma DMAIC and DMADV

  • If you’re looking for improving an existing process go for DMAIC
  • However, if want to create a new process go for Design For Six Sigma (DFSS), it uses DMADV approach.


  • Define the project goals and customer (internal and external) deliverables
  • Measure the process to determine current performance
  • Analyze and determine the root cause(s) of the defects
  • Improve the process by eliminating defects
  • Control future process performance


  • Define the project goals and customer (internal and external) deliverables
  • Measure and determine customer needs and specifications
  • Analyze the process options to meet the customer needs
  • Design (detailed) the process to meet the customer needs
  • Verify the design performance and ability to meet customer needs
Last modified on Friday, 10 March 2017 03:09
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