• Customer service cannot take an online order if caller has no account with the us.
• Customer service cannot accept a next-day delivery order, if the order is received after 6:00 p.m.
• Inactive members cannot receive Newsletters.
• Authorizations cannot be created, if provider/member requests before the service.

Business Analysts are expected to validate Test cases / Test Scripts by keeping Business Rules in mind for successful testing.

Business Requirements for above Business Rules:

• Customer Service must be able to receive call and take an order from a member.
• Customer Service shall have an ability to take Next Day delivery Orders, before 6:00 p.m.
• Active members should receive a Newsletter every month.
• User should have an ability to create a Authorization upon provider/member request.

Business Needs: Business Analyst is also responsible to identify the business needs and PM is responsible for defining them based on project goals, business problems or change or opportunity & what is needed to help them achieve their goals.